Business Process Analysis
- Interview and observe users
- Identify personas
- Map out current, as-is process
- Create proposed, to-be process
- Connect dots & identify bigger picture opportunities
Product Management
- Establish product roadmap, vision and ROI
- Define and track success metrics
- Manage Product Development Team delivery
- Gather user & stakeholder feedback
- Prioritize enhancements, defects and new work
Business Process Automation
- Discover automation opportunities
- Create solution architecture
- Establish and share automation patterns
- Establish and enforce governance standards
- Investigate new tools
Idea Generation (Ideation)
- Identify problem or opportunity area
- Brainstorm to create ideas, possibilities, and alternatives
- Create hypotheses and success metrics
- Summarize results and next steps
- Identify opportunities to prototype or quickly test
Concept Summarization & Categorization
- Hear and distill into words key categories and subjects
- Organize concepts into logical groupings and buckets
- Identify and follow-up on gaps or outstanding questions
- Clarify ambiguous terms
- Publish and solicit feedback
Hypothesis Generation & Testing
- Identify problem or opportunity area
- Define test variables
- Create an actionable, specific, testable hypothesis
- Gather and publish test results
- Summarize results and next steps
Technical Writing & Documentation
Objectives and Key Results (OKR) Creation
Meeting Agenda Creation & Facilitation
Mandarin to English Interpretation
- Consecutive (not Simultaneous) interpretation
Chinese (Simplified) to English Translation
Provide Feedback on Oral & Written Content